Shipping policy

Fabulous Closet

Last Updated: 16/02/2026

At Fabulous Closet, we are committed to delivering your order safely and efficiently. Please review our shipping terms carefully before placing an order.

1. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

During peak seasons or special promotions, processing times may be extended.

You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Locations

We currently ship:

  • Australia (Domestic Shipping)

  • Selected International Locations (where applicable)

Shipping availability may vary depending on destination.

3. Shipping Methods & Timeframes

Domestic Shipping (Australia)

All domestic orders are shipped via Australia Post.

We offer:

Express Shipping
Estimated delivery: 1–3 business days

Parcel Post (Standard Shipping)
Estimated delivery: 5–7 business days

Delivery timeframes are estimates only and may vary due to:

  • Australia Post service delays

  • Weather conditions

  • Peak season demand

  • Public holidays

Fabulous Closet is not responsible for carrier delays once the parcel has been dispatched.

International Shipping

Estimated delivery: 7–21 business days, depending on destination and customs clearance.

International delivery times may vary due to:

  • Customs processing

  • Airline delays

  • Import regulations

  • Peak season demand

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination

  • Parcel weight

  • Delivery method selected

Shipping fees are non-refundable once the order has been dispatched.

5. Delivery Responsibility

All orders are shipped exclusively through Australia Post.

Fabulous Closet is responsible for your order until it is marked as delivered by Australia Post to the address provided at checkout.

If the customer provides an incorrect or incomplete address:

  • We are not responsible for failed delivery.

  • Additional shipping fees for re-delivery may apply.

Please ensure your shipping details are accurate before completing your purchase.

6. Lost or Damaged Items

If your parcel:

  • Is confirmed lost in transit by Australia Post, or

  • Arrives visibly damaged due to courier handling

You must notify us within 24 hours of delivery and provide:

  • Clear photos of the damaged item

  • Photos of the packaging

  • Your order number

After verification, we will offer either:

  • A replacement (subject to availability), or

  • A full refund

Claims submitted outside this timeframe may not be eligible.

7. Customs & Import Duties (International Orders)

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Clearance fees

These charges are the responsibility of the customer and are not included in product or shipping prices.

8. Delivery Confirmation

Once an order is marked as delivered by Australia Post:

Fabulous Closet is not responsible for lost or stolen packages.

We strongly recommend customers provide secure delivery addresses.

9. Delays Beyond Our Control

We are not liable for delays caused by:

  • Natural disasters

  • Carrier disruptions

  • Customs inspections

  • Government restrictions

  • Public holidays

10. Contact Us

For shipping inquiries, please contact:

Fabulous Closet
Email: hello@fabulouscloset.com.au